BBC’s complaint system isn’t very user friendly – how convenient ….
The BBC has refused to address a complaint dubbed ‘Broken Ankle Man’ for a third successive time, claiming it “does not comply with the BBC Framework and Procedures”.
The corporation has also threatened to end all correspondence relating to the complaint if it is submitted in a similar manner again.
The complaint relates to a major news story that appeared across BBC Scotland platforms on January 9th this year. Coverage centred on a man who had apparently broken his ankle and had endured an extensive delay before receiving the required treatment at his local A&E department. The story dominated BBC Scotland radio, online and TV coverage.
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Thanks from all the team at Inform Scotland.